Premium Monthly Subscription Cancelled?????????????????

  • Profile Image
    Henriette De Beer 
    Asked on August 30, 2014 at 11:07 AM

    By sending me an email telling me that my payment has not been processed and cancelled; and now I have been downgraded is not on?

    The payment goes through every month on my credit card and all of the a sudden it is not processed

    According to my records there is a payment from Jotform so I would expect that you would first make sure before just cancel my subscription

    I expect that the matter be looked into  and my premium subscription be re activated.

    Kind Regards

  • Profile Image
    Answered on August 30, 2014 at 02:14 PM

    Hello Henriette,

    I'm sorry for the trouble caused to you.

    Please be noted that all the payment and the account downgrade process is automated and we do not manually downgrade any account.

    I did check your account and found that your subscription payment is due since August 17, 2014. We were unable to charge your card for subscription payment and today your account was downgraded to free.

    I would suggest you to please check your record and let us know the order number for the payment which is processed. As per our records, the subscription payment was not cleared. I am afraid that you will have to upgrade your account again. You need to click on the following URL to upgrade your account again: 

    We will wait for your response.

    Thank you!