What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email form not accurate

    Asked by Lisa Miller on September 06, 2011 at 01:11 PM

    I am having a problem. The emailed copy for my submitted form does not match the information submitted via my website. When I receive an emailed copy of the form, all the boxes on the form are checked.




    Page URL:

  • Profile Image
    JotForm Support

    Answered by abajan on September 06, 2011 at 10:12 PM

    Hi Lisa

    After cloning your form and replacing your address in the "Recipient E-mail" field with mine, I was able to replicate the problem. Sure enough, all of the boxes were checked in the notification, though (thankfully) not on the submissions page for the form.

    Replacing the notification with a new one didn't help. Neither did re-entering the display data, as suggested by "BeRough" in this thread.

    Perhaps enterering a question in that thread asking BeRough to walk you through the process of what s/he did might yield the desired result.

    At any rate, this is a bug that needs to be rectified and I will submit a ticket on it.

    ~ Wayne

  • Profile Image

    Answered by LisaWorkingHard on September 07, 2011 at 12:52 AM

    Thanks for looking into this Wayne, I really appreciate it. You guys rock!!

  • Profile Image
    JotForm Support

    Answered by abajan on September 07, 2011 at 12:55 AM

    No problem, Lisa.

    And we appreciate your compliment. :)

    ~ Wayne

  • Profile Image

    Answered by emrew86 on September 15, 2011 at 08:18 AM

    problem has been fixed. We are sorry for your previous submissions but you don't take this error anymore...