View Archived Forms

  • Scotty_Chambers
    Asked on August 2, 2022 at 2:15 PM

    I have been archiving all the approved forms but I need to view one of the forms. I can't figure out where to go to see this. I looked on line and it states the archive folder in my forms section. There's no archive folder.

    There's a archive button and when I click on it the response is I have no archive forms.

    Thanks

  • Elaine_G
    Replied on August 2, 2022 at 4:16 PM

    Hi Scotty,

    Thanks for reaching out to Jotform support. You can find your archive on the my forms page.

    1659471367 62e98607f1ffa  Screenshot 10

    Can you send us the URLs of the missing forms so we can look into it?

    Once we hear back from you, we'll be able to help you with this.

  • Scotty_Chambers
    Replied on August 2, 2022 at 4:42 PM
  • Joram_Perucho Jotform Support
    Replied on August 2, 2022 at 8:27 PM

    Hi Scotty,

    Thank you for getting back. Could you please try clearing your form cache? Also, please consider using a different browser and check if you will see your archive forms. Logging in using the incognito may also help.

    If this does not work, kindly inform us. As soon as we hear back from you, we can move forward with a solution.

  • Scotty_Chambers
    Replied on August 7, 2022 at 10:15 AM

    Good Morning,

    I tried Firefox, Edge and incognito and nothing showed up under archive. I also cleared cache and no luck.

    Thanks

  • Niko_N
    Replied on August 7, 2022 at 10:36 AM

    Hello,

    Sorry for the confusion. As I understand, you are referring to the Archived entries. You can access them from Jotform Tables by following the steps below:

    https://www.jotform.com/tables/220405371226142

    1659882691 62efccc3ccd62  Screenshot 10

    And if you use Jotform Inbox, you can just select the Archive tab:

    https://www.jotform.com/inbox/220405371226142/

    1659882971 62efcddb4bb3a  Screenshot 21

    Give it a try and let us know if you have other questions.