My folders keep getting deleted from my account

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    Asked on August 31, 2014 at 02:13 PM

    Twice now I made folders for my forms and again they got deleted and all my forms are on the main page. No folders. Why are the folders disappearing? Thank you.

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    Answered on August 31, 2014 at 07:33 PM

    I was able to reproduced the problem using your account.

    When I went to your My Forms page

    There was no folders, I even test creating one but it also disappear or not saved.


    This was an issue previously that had been fixed. But it seems that it had returned.

    I will submit a bug ticket report to our higher support so it can be check and fixed.

    We will notify you here for any update on the status.




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    Answered on September 01, 2014 at 01:39 AM

    Thank you very much!

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    Answered on September 02, 2014 at 03:15 PM


    Sorry about this. We recently had some data issues with some folders going missing. These have now been fixed. I have checked your account and can see 3 folders and you are able to successfully create new folders.

    You should not experience the missing folder problems again.

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    Answered on September 02, 2014 at 05:01 PM

    Yes, I see that. Thank you.