What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
My folders keep getting deleted from my accountAsked by ztwersky on August 31, 2014 at 02:13 PM
Twice now I made folders for my forms and again they got deleted and all my forms are on the main page. No folders. Why are the folders disappearing? Thank you.
I was able to reproduced the problem using your account.
When I went to your My Forms page http://www.jotform.com/myforms/
There was no folders, I even test creating one but it also disappear or not saved.
This was an issue previously that had been fixed. But it seems that it had returned.
I will submit a bug ticket report to our higher support so it can be check and fixed.
We will notify you here for any update on the status.
Thank you very much!
Sorry about this. We recently had some data issues with some folders going missing. These have now been fixed. I have checked your account and can see 3 folders and you are able to successfully create new folders.
You should not experience the missing folder problems again.
Yes, I see that. Thank you.