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My folders keep getting deleted from my accountAsked by ztwersky on August 31, 2014 at 02:13 PM
Twice now I made folders for my forms and again they got deleted and all my forms are on the main page. No folders. Why are the folders disappearing? Thank you.
my folders my account My Forms disappearing all and
I was able to reproduced the problem using your account.
When I went to your My Forms page http://www.jotform.com/myforms/
There was no folders, I even test creating one but it also disappear or not saved.
This was an issue previously that had been fixed. But it seems that it had returned.
I will submit a bug ticket report to our higher support so it can be check and fixed.
We will notify you here for any update on the status.
Thank you very much!
Sorry about this. We recently had some data issues with some folders going missing. These have now been fixed. I have checked your account and can see 3 folders and you are able to successfully create new folders.
You should not experience the missing folder problems again.
Yes, I see that. Thank you.