Form not displaying correctly on smartphone?

  • kjt
    Asked on August 31, 2014 at 10:21 PM

    Hi Guys,

    I have been pulling my hair out with this issue! I hope you can help?

    My webform displays perfect on laptops, ipads, tablets, but not on an iphone5 as per screen shot from my iphone, it only displays about 80% of the form..

    Appreciate your help,

    Thank You,

    Ken

    Jotform Thread 423001 Screenshot
  • gori-mathew
    Replied on September 1, 2014 at 3:03 AM

    Upon testing your form using a iphone5 simulator I was not able to reproduce the problem the form seems to work fine as shown in the screenshot below.

    Form not displaying correctly on smartphone? Image 1 Screenshot 20

    Please try  to re embed your form using iframe embed code? This might fixed the form not loading issue. Please give it a try and let us know here if the issue persists.

    Thanks!

     

  • kjt
    Replied on September 1, 2014 at 3:24 AM

    Hi, and thanks for your response, I had changed the size of the web page to a super over sized page which now looks pretty awful on a laptop to get the form to fully appear on my iphone as a temporary measure, I have loaded the form 4 times in a iframe embed, made no difference!

    So, it appears for some reason a webpage with a form on it that fits perfectly does not fit the same way on an iphone? in Jotform, the page must be nearly 40% bigger for it to appear on an iphone!

    Not really the best solution for what I need as you can understand looking at the webpage on a computer...

    Appreciate any other thoughts to get it right.

    Thank You

     

     

  • Welvin Support Team Lead
    Replied on September 1, 2014 at 6:12 AM

    Hi,

    Please try adding our Mobile Responsive Widget to your form: http://widgets.jotform.com/widget/mobile_responsive. Or, use our Mobile Theme:

    Form not displaying correctly on smartphone? Image 1 Screenshot 20

     Please update us here for the results.

    Thank you!

  • kjt
    Replied on September 1, 2014 at 7:42 AM

    Hi Welvin,

    Thank you for your advise made a huge difference.

    Much Appreciated!

  • Carina
    Replied on September 1, 2014 at 10:22 AM

    On behalf of my colleague you are most welcome. Please contact us if you need further assistance.

    Thank you