What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not displaying correctly on smartphone?

    Asked by kjt on August 31, 2014 at 10:21 PM

    Hi Guys,

    I have been pulling my hair out with this issue! I hope you can help?

    My webform displays perfect on laptops, ipads, tablets, but not on an iphone5 as per screen shot from my iphone, it only displays about 80% of the form..

    Appreciate your help,

    Thank You,

    Ken

    Page URL:
    http://www.smartbusinesscards.com.au/order-now.html

    Screenshot
    smartphone
  • Profile Image

    Answered by gori-mathew on September 01, 2014 at 03:03 AM

    Upon testing your form using a iphone5 simulator I was not able to reproduce the problem the form seems to work fine as shown in the screenshot below.

    Please try  to re embed your form using iframe embed code? This might fixed the form not loading issue. Please give it a try and let us know here if the issue persists.

    Thanks!

     

  • Profile Image

    Answered by kjt on September 01, 2014 at 03:24 AM

    Hi, and thanks for your response, I had changed the size of the web page to a super over sized page which now looks pretty awful on a laptop to get the form to fully appear on my iphone as a temporary measure, I have loaded the form 4 times in a iframe embed, made no difference!

    So, it appears for some reason a webpage with a form on it that fits perfectly does not fit the same way on an iphone? in Jotform, the page must be nearly 40% bigger for it to appear on an iphone!

    Not really the best solution for what I need as you can understand looking at the webpage on a computer...

    Appreciate any other thoughts to get it right.

    Thank You

     

     

  • Profile Image
    JotForm Support

    Answered by Welvin on September 01, 2014 at 06:12 AM

    Hi,

    Please try adding our Mobile Responsive Widget to your form: http://widgets.jotform.com/widget/mobile_responsive. Or, use our Mobile Theme:

     Please update us here for the results.

    Thank you!

  • Profile Image

    Answered by kjt on September 01, 2014 at 07:42 AM

    Hi Welvin,

    Thank you for your advise made a huge difference.

    Much Appreciated!

  • Profile Image

    Answered by Carina on September 01, 2014 at 10:22 AM

    On behalf of my colleague you are most welcome. Please contact us if you need further assistance.

    Thank you