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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Check box answer not showing in email

    Asked by ztwersky on September 01, 2014 at 02:44 AM

    As seen in attached picture, when submitting a form, there is a check box at the end that says "I agree to the terms and conditions". In the submissions page on this site, it shows that it was checked and that the user agreed. In the conformation email it doesn't show. What to do? Thank you.

    Page URL:
    http://www.vinewoodstudios.com/form-events.html

    Screenshot
    check email Submissions submissions page picture
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 01, 2014 at 05:53 AM

    Hello ztwersky,

    This happens when you edit you form's email template and then add/remove the form fields. Please be noted that when you edit your email alert, it becomes dirty. That means any changes you make in your form will not reflect in your submission emails. You will have to make the changes manually in your email alert too.

    The easiest way to solve this problem is to delete the existing email alert and add a new one. When a new email alert is added, it will have all the current form fields. The following guide should help you: 

    Delete email alert:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new email alert:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by ztwersky on September 01, 2014 at 06:07 AM

    Ok, I did that and it resolved the problem in my conformation email but that field is still missing in the autoresponder mail that the client gets.

    Again, your image uploader doesn't upload an image.

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    JotForm Support

    Answered by Welvin on September 01, 2014 at 07:57 AM

    I've fixed it for you. Let us know if the problem is still there.

    Please rename your images using English letters before uploading it to our support forum. 

    Thank you!

  • Profile Image

    Answered by ztwersky on September 01, 2014 at 08:37 AM

    Yes, it's fixed. Thanks!

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    JotForm Support

    Answered by ashwin_d on September 01, 2014 at 09:47 AM

    Hello ztwersky,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!