What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to cancel (end subscription) jot form

    Asked by wonka on September 01, 2014 at 04:48 AM

     

    Hi,

    I used Jot form only for one month in Jul however next month in August (1st August) automatically $ 9.19 deducted from my credit card. I am not able to find how to cancel the subscription.

    Please refund my August month subscription value and cancel it for further deduction.

     

    Login ID = Wonka

    emaiid = AshishPashricha0@gmail.com

    Regards,

    Mukesh

    91-9818558010

    next find credit card
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 01, 2014 at 06:54 AM

    Hello Mukesh,

    Please be noted that JotForm is a subscription service and your subscription remains active until you cancel your subscription yourself. It's user's solely responsibility to decide when to cancel or request refunds to the earliest convenience.

    Upon checking your account "Wonka", I found that it is still a free account. I did try to trace your paid account, and I found that you have one more account "ashishpcsquad" with email address "cccreed**@gmail.com" for which you made the subscription payment.

    For security reasons, please sign in to your JotForm premium account and send us a message. We will cancel your subscription. You can cancel the premium subscription yourself as well. Please check the screenshot below on how to cancel your subscription:

    Please be noted that we only have a 30 days cancellation policy. We will not be able to refund your subscription payment of "August 1, 2014" but we will help you cancel your subscription.

    Thank you!