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  • Profile Image

    autoresponders not firing

    Asked by Mrkay on September 01, 2014 at 05:10 AM



    The auto-responders doesn't seem to work on this JotForm http://www.jotform.com//?formID=41334689168969


    I can't figure out why the customer isn't getting the auto-responder email. 


    I am also having spontaneous issues with the notifier emails also. Some times they appear other times they do not.


    I have checked the spam folders and I can not see anything in them.


    Thanks for any help.

  • Profile Image

    Answered by jedcadorna on September 01, 2014 at 07:23 AM

    Your condition doesn't meet the referrer URL. You have to replace the referrer URL in your condition to this http://artificial-grass-installers.co.uk/artificial-grass-install-quote/ if it's in .co.uk and if it is in .com then replace it to this http://artificial-grass-installers.com/artificial-grass-install-quote/

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    Answered by Mrkay on September 01, 2014 at 07:31 AM

    Hi thanks for your reply,


    I decided to use the CONTAINS rule in case a customer happened to visit http://www.XYZ.com compared to www.XYZ.com


    Dependant if the address contains HTTP or not would cause the trigger to fire or not fire with the method you have suggested?

    Please correct me if I am wrong.



  • Profile Image

    Answered by jedcadorna on September 01, 2014 at 09:01 AM

    If you use contains it should fire if even if it has HTTP or not. I just tested your form in your website and I was able to receive the autoresponse mail on my end. 

    Here's an example: