What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Custom the sender mail

    Asked by xentive on September 01, 2014 at 05:20 AM

    Dear all


    We would like to custom the sender mail.


    In my form, I have a field e-mail. In the notification mail, I want that the sender mail is this field, but I have not this solution in the list.


    How can I do ?


    Thank you and best regards




  • Profile Image

    Answered by xentive on September 01, 2014 at 05:45 AM

    I have found this : http://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill


    Is it the only solution ? Does it cost anything ?



  • Profile Image
    JotForm Designer

    Answered by alev on September 01, 2014 at 07:29 AM


    Here is a link that might solve your problem. For Mandrill you need the sign-up and get a plan for it.

    let us know if you need further assistance 

    thank you

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    Answered by xentive on September 02, 2014 at 09:58 AM

    Thank you for your answer. In fact, I need Mandrill to do what I want, and it works, so, it's ok.

    Thank you

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    JotForm Support

    Answered by ashwin_d on September 02, 2014 at 10:28 AM

    Hello xentive,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by xentive on September 02, 2014 at 11:17 AM

    Hi JotForm Support,

    I have another problem : I have created a Mandrill SMTP in order to send mail with the requester mail. And it works perfectly.

    But after some time, I noticed that open the "Reply-To and Recipient Settings", I noticed the "Sender E-mail" has become the default value.

    For some reasons the email address disappear and no longer available for selection. But now, it come back again... Could you please help me ? Thanks.



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    JotForm Support

    Answered by david on September 02, 2014 at 11:49 AM


    If I understand correctly, the sender email address for your notification changed back to default without you doing so.  Then the email address your previously used was no longer available for selection as the sender, but now it is?  I am unsure which part is not currently working.  If you could please let us know a bit more about what you are having trouble with, we will be happy to help.