What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions limit doesn't match Get More section and My Forms page

    Asked by ciudateni on September 01, 2014 at 06:14 AM

    I was walking through My Account settings and I found a "Get More" button. I tweeted about your extraordinary service, liked it on facebook, etc. till I increased my limit to 170. But when I go to "My Forms" and check up my limit, I have only 100 submissions...

    What I see under My Account settings:

    What I see under My Forms:

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    Answered by jedcadorna on September 01, 2014 at 08:13 AM

    I have checked your account and saw the same thing. I have forwarded this to our 2nd level so they can correct this. We apologize for this inconvenience.

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    Answered by ciudateni on September 01, 2014 at 09:15 AM

    Thank you for your quick reply!

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    JotForm Support

    Answered by paulsimpson on September 02, 2014 at 09:14 PM

    Thanks for reporting this bug. It has now been fixed