Not receiving submission emails from iPad.

  • Profile Image
    ridder67
    Asked on September 01, 2014 at 07:31 AM

    Hello,

    There're problems to receive a formular sender with an I pad.

    How to solve this problem?

    kind regards Owen

    ridder67@home.nl

  • Profile Image
    ashwin_d
    Answered on September 01, 2014 at 09:58 AM

    Hello Owen,

    I am not sure if I have understood your question correctly.

    Do you mean to say that you are not receiving submission emails from your form using an iPad? Please be noted that submission emails are sent form server and if the email configuration is set correctly, you should receive the submission emails normally.

    I did check your form's notification email alert and found that you have not set the "Sender Name" yet. That could be the reason why you are not receiving the submission emails. Please check the screenshot below:

    Please be noted that if the "Sender Email" is not set, the receiving email server can mark the incoming email as spam or simply reject it. I would suggest you to set a sender email and that should solve your problem.

    You may still be receiving the submission emails in your spam folder.  Have you checked your spam folder already. Please be noted that now you can check the status of submission email yourself. The following guide should help you:  https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!