What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving submission emails from iPad.

    Asked by ridder67 on September 01, 2014 at 07:31 AM


    There're problems to receive a formular sender with an I pad.

    How to solve this problem?

    kind regards Owen


  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 01, 2014 at 09:58 AM

    Hello Owen,

    I am not sure if I have understood your question correctly.

    Do you mean to say that you are not receiving submission emails from your form using an iPad? Please be noted that submission emails are sent form server and if the email configuration is set correctly, you should receive the submission emails normally.

    I did check your form's notification email alert and found that you have not set the "Sender Name" yet. That could be the reason why you are not receiving the submission emails. Please check the screenshot below:

    Please be noted that if the "Sender Email" is not set, the receiving email server can mark the incoming email as spam or simply reject it. I would suggest you to set a sender email and that should solve your problem.

    You may still be receiving the submission emails in your spam folder.  Have you checked your spam folder already. Please be noted that now you can check the status of submission email yourself. The following guide should help you:  https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!