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    Issues with email receipt of forms

    Asked by wdatkinson on September 06, 2011 at 04:30 PM

    Since 9/3 emails from this form:




    Are no longer making it to our email server that hosts homecroftpolice.com.  I have tested this with yahoo.com and another mail server and it works fine.  Just wondering if you can tell me what you're seeing when I attempt to send a test message to the email server for homecroftpolice.com


    Thank you!

    Page URL:

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    JotForm Support

    Answered by mliz on September 06, 2011 at 09:52 PM

    Hi there,

    Below is the mail log result when sending an email notification.

    Sep 6 21:39:17
    ying sm-mta[21545]: p86K6x8r002002: to=<jryan@homecroftpolice.com>, ctladdr=<jotform@ying.interlogy.com> (1001/1002), delay=05:32:18, xdelay=00:00:00, mailer=esmtp, pri=1297098, relay=homecroftpolice.com., dsn=4.0.0, stat=Deferred: Name server: homecroftpolice.com.: host name lookup failure

    It appears that there is a problem with the nameservers of the domain
    homecroftpolice.com which is why you are not getting the notification alert.
    Please check with your hosting company to resolve this matter.

    Hope this helps.