Issues with email receipt of forms

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    Asked on September 06, 2011 at 04:30 PM

    Since 9/3 emails from this form:



    Are no longer making it to our email server that hosts  I have tested this with and another mail server and it works fine.  Just wondering if you can tell me what you're seeing when I attempt to send a test message to the email server for


    Thank you!

  • Profile Image
    Answered on September 06, 2011 at 09:52 PM

    Hi there,

    Below is the mail log result when sending an email notification.

    Sep 6 21:39:17
    ying sm-mta[21545]: p86K6x8r002002: to=<>, ctladdr=<> (1001/1002), delay=05:32:18, xdelay=00:00:00, mailer=esmtp, pri=1297098,, dsn=4.0.0, stat=Deferred: Name server: host name lookup failure

    It appears that there is a problem with the nameservers of the domain which is why you are not getting the notification alert.
    Please check with your hosting company to resolve this matter.

    Hope this helps.