What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I deleted forms and questions but upload storage space is still not refreshed.

    Asked by manifestiindigitale on September 01, 2014 at 10:03 AM

    With what is being occupied space? Only 3 gb are free...

    Screenshot
    3 my account and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 01, 2014 at 11:35 AM

    Hello manifestiindigitale,

    I did check your form and found that you have one form "Form ordini" with 146 uploads. I randomly check the type of uploaded files but I am not sure if all these files put together is worth 7.09 GB.

    It seems you also have a form "Vecchio form non in uso" which does not have any submissions but our records shows that it has 46 uploads. This seems to be strange.

    I also tried to refresh the upload storage space usage and it does not free up the upload space.

    I am reporting this to our back end team. We will get back to as soon as we have any update from them.

    Thank you!

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 02, 2014 at 03:18 AM

    Sorry, I sent a wrong list. I also clicked on the refresh button and the space went down to 328.34 MB. I think Aswin did not wait for the refresh to complete. 

  • Profile Image

    Answered by manifestiindigitale on September 02, 2014 at 03:21 AM

    Thank you!

    The problem is that i couldn't saw any file of these 7 gb and i can't delete them...

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 02, 2014 at 03:28 AM

    Yes, because you have over 1000 files your upload stats were not updating. It takes time and probably times out. I have now updated it. The count is now only 328 MB.