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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I deleted forms and questions but upload storage space is still not refreshed.

    Asked by manifestiindigitale on September 01, 2014 at 10:03 AM

    With what is being occupied space? Only 3 gb are free...

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    JotForm Support

    Answered by ashwin_d on September 01, 2014 at 11:35 AM

    Hello manifestiindigitale,

    I did check your form and found that you have one form "Form ordini" with 146 uploads. I randomly check the type of uploaded files but I am not sure if all these files put together is worth 7.09 GB.

    It seems you also have a form "Vecchio form non in uso" which does not have any submissions but our records shows that it has 46 uploads. This seems to be strange.

    I also tried to refresh the upload storage space usage and it does not free up the upload space.

    I am reporting this to our back end team. We will get back to as soon as we have any update from them.

    Thank you!

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    JotForm Founder

    Answered by aytekin on September 02, 2014 at 03:18 AM

    Sorry, I sent a wrong list. I also clicked on the refresh button and the space went down to 328.34 MB. I think Aswin did not wait for the refresh to complete. 

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    Answered by manifestiindigitale on September 02, 2014 at 03:21 AM

    Thank you!

    The problem is that i couldn't saw any file of these 7 gb and i can't delete them...

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    JotForm Founder

    Answered by aytekin on September 02, 2014 at 03:28 AM

    Yes, because you have over 1000 files your upload stats were not updating. It takes time and probably times out. I have now updated it. The count is now only 328 MB.