What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is disabled.

    Asked by chrisclayton on September 01, 2014 at 11:13 AM

    Hi,

    I am attempting to use the Full Width and Responsive order form for a page on my website. However there seems to be a problem with this form, perhaps someone could look into it.

    I spent a little time customizing the form and then tried to embed it into my site using the different options. Only the full source code yielded any results, but even then the form was not displaying correctly.

    When I tried the iFrame option I saw the message saying "Form Not Found. This form is disabled". After that I noticed that the same thing happens in the preview.

    Could someone please look into this and let me know whether or not this form can be used?

    Thanks,

    Chris Clayton

    Screenshot
    order form problem source message
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 01, 2014 at 12:27 PM

    Hello Chris,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now. Your embedded form or in preview should now work as expected.

    I'm sorry for the trouble caused to you.

    Thank you!

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    Answered by chrisclayton on September 01, 2014 at 01:00 PM

    Oh I see! Well don't think I even received a notification that my account was suspended... Thanks for taking care of it anyway... I guess you can probably disregard the other message I sent recently ;)

    Kind regards,

    Chris Clayton

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    JotForm Support

    Answered by Kiran on September 01, 2014 at 01:49 PM

    Anytime, Chris. You can always connect with us anytime for any other questions you have. We are happy to help.

    Thank you for using JOtForm.