What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by AtlRgnZetas on September 01, 2014 at 12:44 PM

    Our clients are still NOT able to make payments via the online portal.  At this time, we would like a full refund.  This is a huge inconvenience to say the least. 

    Thank you in advance.

    Stacia Y. Davis, Webmistress

    Page URL:

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    JotForm Support

    Answered by Welvin on September 01, 2014 at 01:43 PM

    Hi Stacia,

    Is this related to your problem with the Paypal Pro payment integration? The Invalid Configuration error? Did you contact Paypal regarding this matter? You've posted the problem on August 8, and I have responded with information regarding the error and how you can fix it to your Paypal Account. I haven't noticed any post from you until now. 

    I need to confirm if you want to cancel your subscription and refund your last payment or ask some further steps to fix the problem. We are here to help.

    Thank you!