What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Backup app: Gets stuck on "waiting" with no finish date

    Asked by ztwersky on September 01, 2014 at 06:17 PM

    Why is the status "waiting" for over an hour?

     

     

    Screenshot
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    JotForm Support Manager

    Answered by Jeanette on September 01, 2014 at 07:25 PM

    You are right, I made a test and it seems the app gets stuck.

     

    I went to BacK-ups , and there is no Finish Date available.

    So let me go ahead and forward this bug to our devs, you should get an update here.

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    Answered by ztwersky on September 01, 2014 at 07:27 PM

    Thank you.

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    JotForm Support

    Answered by alp_deniz on September 22, 2014 at 10:43 AM

    Hello,

    JotForm Backup app is rewritten and now it should work as expected. Please give it a try and let us know your opinion. Your feed back is very much welcome.

    Kind regards

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    Answered by ztwersky on September 22, 2014 at 11:41 AM

    It seemed to work. After is said "successful", it said to "click here" to show the backed up forms. Clicking it opened the page but it was empty - no backed up forms. Only  when I clicked the "Back-ups" link in the header navigation menu - did it show all the backups. Thank you.

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    JotForm Support Manager

    Answered by Jeanette on September 22, 2014 at 01:21 PM

    Glad to know the app is now fully working. Cheers!