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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting email notifications

    Asked by lhproscia on September 02, 2014 at 10:24 AM

    not getting email notifications, please advise.

    Page URL:
    http://www.c2g.us/Free_Tank_Project_Form.htm

    email notifications email
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    JotForm Support

    Answered by david on September 02, 2014 at 10:56 AM

    Hi,

    I checked your form and it appears to have several emails associated with the same notification.  We were having a bit of trouble recently with this working in some instances.  If you could try setting up a notification that sends to a single one of the addresses to make sure the emails are being sent to the domain.  If the notification sends to one email address, try adding the others once again.  If this still does not send all of them, let us know and we will see what else we can find.

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    Answered by lhproscia on September 02, 2014 at 11:11 AM

    Tried that, still nothing.

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    JotForm Support

    Answered by Welvin on September 02, 2014 at 11:37 AM

    Based on our email logs, recent submissions were successfully delivered to all the recipients of the form:

    You can check the rest by following this guide: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    I would suggest checking the email by logging into your Webmail Access instead of your email client. Email clients, based on the default configuration, does not sync spam emails especially if the connection is using POP. If it's on the spam folder, then please mark it as NOT spam and add noreply@jotform.com to your safe sender list.

    If no emails are there, then adding us to your server whitelist should help. Please find our list of IP Addresses and Mail Server Domains here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Furthermore, try adding your personal email as the sender email through SMTP method. We have two options:

    Mandrill: https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    SMTP details from your host: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Thank you!

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    Answered by lhproscia on September 02, 2014 at 12:13 PM

    I added everything to our whitelist for each email and still nothing, please advise.

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    JotForm Support

    Answered by david on September 02, 2014 at 12:28 PM

    Hi,

    When I added the email address "info@c2g.us" by itself to a test form, the email did in fact go through:

    It seems as though the multiple email addresses are the thing causing the problem.  As I stated previously, adding them each to an individual notification should work for the time being if multiple addresses in the same notification are not.