What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to change my payment method

    Asked by knieves on September 02, 2014 at 10:56 AM

    I received an email from Blue Snap to change my payment method- I cancelled the credit card currently on the account.  My username and password won't work on Blue Snap and their retrieve password needs a username, which of course, it doesn't recognize. 

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    JotForm Support

    Answered by Welvin on September 02, 2014 at 11:10 AM


    I checked our records and found out that you have successfully change your card on file. You are all set now.

    Let us know if you need any further assistance.

    Thank you!