Why do i have so many incomplete payments notifications?

  • Profile Image
    Asked on September 02, 2014 at 12:40 PM

    Hello Jotform On our Walk Registration Form we have 25 incomplete  payments notifications, some are going through and some are not. We were wondering if it's normal to have that many or is it because of the time it takes for the payment gateway (Paypal) to notify you guys before the transaction is complete?

  • Profile Image
    Answered on September 02, 2014 at 01:26 PM

    Each submission on a Paypal-integrated form is initially considered an Incomplete Payment entry. JotForm uses the IPN message to determine whether a submission's payment is successful or not. If successful, the submission is marked as completed and then post-submission actions such as sending notifiers and autoresponder emails are performed. If the payment is not successful, the submission remains incomplete. Therefore, IPN is crucial for your payment forms to work smoothly. 

    We request you to go through our guide on Paypal-Incomplete-Payments-FAQ that contains more information on how to complete submissions with/without payments, IPN settings, etc. 

    Hope this information helps. Please get back to us if you need further assistance. We are happy to help.