What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Set up form - failed in first attempt to use

    Asked by ETreuil on September 02, 2014 at 02:12 PM
    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
    Page URL:
    https://www.facebook.com/louisianaxa/app_684336108254110

    div transaction
  • Profile Image
    JotForm Support

    Answered by david on September 02, 2014 at 02:26 PM

    Hi,

    The problem seems to be related to your PayPal Pro merchant account configuration.

    You can check the error code information on this page:

    10500  - error code
    Invalid Configuration 
    This transaction cannot be processed due to an invalid merchant configuration. 
    Occurs when you have not agreed to the billing agreement.

    10501  - error code
    Invalid Configuration 
    This transaction cannot be processed due to an invalid merchant configuration. 
    Occurs when the billing agreement is disabled or inactive.

    Please make sure that you have enabled and agreed to the billing agreement option under PayPal account.

    Let us know if you still have trouble with payments and we will be happy to look into this further.

  • Profile Image

    Answered by ETreuil on September 02, 2014 at 02:50 PM

    thanks

  • Profile Image
    JotForm Support

    Answered by david on September 02, 2014 at 02:59 PM

    You are very welcome, let us know if you have any further questions and we will be happy to help!