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ETreuilAsked on September 2, 2014 at 2:12 PMInvalid ConfigurationThis transaction cannot be processed due to an invalid merchant configuration.
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David JotForm SupportReplied on September 2, 2014 at 2:26 PM
Hi,
The problem seems to be related to your PayPal Pro merchant account configuration.
You can check the error code information on this page:
10500 - error code
Invalid Configuration
This transaction cannot be processed due to an invalid merchant configuration.
Occurs when you have not agreed to the billing agreement.
10501 - error code
Invalid Configuration
This transaction cannot be processed due to an invalid merchant configuration.
Occurs when the billing agreement is disabled or inactive.Please make sure that you have enabled and agreed to the billing agreement option under PayPal account.
Let us know if you still have trouble with payments and we will be happy to look into this further.
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ETreuilReplied on September 2, 2014 at 2:50 PM
thanks
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David JotForm SupportReplied on September 2, 2014 at 2:59 PM
You are very welcome, let us know if you have any further questions and we will be happy to help!