What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've somehow used up all of my secure submissions. Is there any way to allow non-secure submissions or to restore my limits?

    Asked by clfile on September 02, 2014 at 02:38 PM

    I do not want nor need secure submissions.  In fact, I was not even aware that these were being submitted as secure until I notice, during a lecture, that my quota was almost reached.  Curious, because I should not have 100+ submissions yet, I investigated this.  As it turns out, somehow these submissions were being handled as secure.  I've double-checked everything and it seems to be cleared now, but how do reset my limits or accept only non-secure submissions?

    I appreciate any/all assistance you can provide.  Thanks.

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    JotForm Support

    Answered by david on September 02, 2014 at 03:42 PM


    Since you have already remedied the issues causing you to go over your limits and I see that you are receiving non-SSL submissions now, I went ahead and reset your account limits.  Keep in mind that we are only able to do this once per account and should you go over again, you will need to upgrade in order for your account to remain active.

    Please let us know if there is any else we can help you with and we will be happy to do so.

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    Answered by clfile on September 02, 2014 at 03:57 PM

    Thank you very much for your quick response and timely resolution.  I apologize for making things so difficult.  It's great to use a product that is backed by such great customer service.


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    JotForm Support

    Answered by david on September 02, 2014 at 04:18 PM

    You are very welcome and thank you for the kind words!