Hide Empty Fields on Emails - isn't working

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    Asked on September 02, 2014 at 03:43 PM


    I enabled the option to hide empty cells when I get order my email, and its not working.

    Can you please clear this for me.



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    Answered on September 02, 2014 at 04:55 PM

    Thank you for contacting us.

    I was able to reproduce the issue with the 'Hide Empty Fields on Emails' option on a cloned version of your form. I have attached a bug report ticket and escalated it to our Development Team.

    We will update this thread as soon as we have any news on this.

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    Answered on September 12, 2014 at 04:21 AM

    Hello shniks,

    I've tried to repair your form but I can't seem to find a way to resolve this.  Unfortunately, the only way to get around this is to create a new form.  However, to make things easier for you, I've tried to copy your form the best way I can, so you'll just need to clone the form to your account.

    Here's the form I created: http://form.jotformpro.com/form/42541778476971

    If you need to find out how to clone/import forms, you can read this user guide.

    If you have further questions or concerns, please do let us know.