What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hide Empty Fields on Emails - isn't working

    Asked by shniks on September 02, 2014 at 03:43 PM


    I enabled the option to hide empty cells when I get order my email, and its not working.

    Can you please clear this for me.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on September 02, 2014 at 04:55 PM

    Thank you for contacting us.

    I was able to reproduce the issue with the 'Hide Empty Fields on Emails' option on a cloned version of your form. I have attached a bug report ticket and escalated it to our Development Team.

    We will update this thread as soon as we have any news on this.

  • Profile Image
    JotForm Support

    Answered by liyam on September 12, 2014 at 04:21 AM

    Hello shniks,

    I've tried to repair your form but I can't seem to find a way to resolve this.  Unfortunately, the only way to get around this is to create a new form.  However, to make things easier for you, I've tried to copy your form the best way I can, so you'll just need to clone the form to your account.

    Here's the form I created: http://form.jotformpro.com/form/42541778476971

    If you need to find out how to clone/import forms, you can read this user guide.

    If you have further questions or concerns, please do let us know.