What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please make sure my subscription is correct

    Asked by cavore on September 02, 2014 at 05:05 PM

    Hello, JotForm, I just cancelled my Premium subscription (because the free starter subscription is plenty for my needs until next May). My account now shows that I cancelled the Premium successfully, but I still have my free Starter subscription, right? Thanks.

    JotForm premium subscription next cancelled
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    JotForm Support

    Answered by Kiran on September 02, 2014 at 07:54 PM

    I see that the subscription of your account has been cancelled. The account shall hold the Premium status until your next billing date and shall be downgraded to Free account. You'll not lose any data even when you cancel the subscription. You are free upgrade/downgrade any time as per your requirements.

    Please do not hesitate to get back to us if you any other questions. We are happy to assist you.

    Thank you for using JotForm.