Reseting Password

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    envia
    Asked on September 02, 2014 at 05:22 PM

    Hello, 

     

    How long does it typically take to get an email to reset one's password?

     

    Thanks, 

     

    Luis 

  • Profile Image
    jonathan
    Answered on September 02, 2014 at 09:53 PM

    Hi Luis,

    The reset email should be immediate. But I can see that your account email was in our bounce list. This was the reason the reset email message did not reach your inbox.

    I have now removed  your email account in the blocked list. New incoming email should now arrive. I have also taken a reset request using your email, so you should get the email instruction by now.

     

    Inform us if there are still issue.

    Thanks.