What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reseting Password

    Asked by envia on September 02, 2014 at 05:22 PM

    Hello, 

     

    How long does it typically take to get an email to reset one's password?

     

    Thanks, 

     

    Luis 

    email reset email password reset
  • Profile Image
    JotForm Support

    Answered by jonathan on September 02, 2014 at 09:53 PM

    Hi Luis,

    The reset email should be immediate. But I can see that your account email was in our bounce list. This was the reason the reset email message did not reach your inbox.

    I have now removed  your email account in the blocked list. New incoming email should now arrive. I have also taken a reset request using your email, so you should get the email instruction by now.

     

    Inform us if there are still issue.

    Thanks.