What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    spam filter issues with how you send mail

    Asked by paramountsecurity on September 07, 2011 at 05:40 AM

    Hi

     

    we had some problems with mail from jotform going into spam. You told us to change the forms to send as noreply@jotform.com and then whitelist them which we did. They have worked fine until recently but suddenly started getting stopped. when we investigated you are now sending as another domain name- (yang.interlogy.com) although the forms are set to send as noreply@jotform.com.

    why is this?

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 07, 2011 at 05:55 AM

    Hello,

    We use at least three mail servers that are load-balanced for optimum performance. The mail server with domain yang.interlogy.com is just one of them.

    Please add these IP addresses and domains on your whitelist to prevent your forms' notifications from getting flagged as spam:

    174.34.48.214
    174.34.48.218
    174.34.48.219

    yang.interlogy.com
    ying.interlogy.com
    monk.interlogy.com

    We hope this solution helps solve your issue. Thank you very much for your continued patronage.


    Neil