What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
My form is not redirected to thank you page.Asked by PeterJotForm on September 03, 2014 at 12:28 AM
I have two queries:
1) What has happened to my thank you page?
I had set up a donation page. Once the user made a donation and clicked Paypal, he/she was redirected to
a Thank You page. This worked when I tested it in August. However, now, the redirection to the thank you page
no longer works.
2) Transaction in Paypal does not complete
Once a user has made a payment through JotForm Paypal Express, that payment appears as "Pending" in
my Paypal account. However, the "Pending" is permanent (which means that it never becomes "Completed".
Would you have a solution to this?
Thank you for both queries,
I did check your form "Donations" and found that you have not set any redirection to "Thank you" page. Your form is set to display a thank you message after the form is submitted. Please check the screenshot below:
Please be noted that if you want to redirect your user to our own thank you page, you can take advantage of our custom thank you URL feature to achieve your requirement. The following guide should help you: https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page
As we cannot answer multiple questions in one thread, I have moved your question related to pending payment to a new thread and you will be answered here: https://www.jotform.com/answers/423942
Hope this helps.
Do get back to us if you have any questions.