Why are both of my clients receiving the same notification for my form?

  • slcmdj
    Asked on September 3, 2014 at 8:13 AM

    I have two different email notifications set up.  Here's how it goes:  I have two websites I maintain for two different clients.  On each website I have a JotForm embedded.  I also have two different email notifications set up to go to each client's email.  Problem is, the forms are being sent to both parties (and I'm sure the email notifications are set up correctly).  Any thoughts? 

  • KadeJM
    Replied on September 3, 2014 at 10:17 AM

    Did you mean that you are using the same form with two separate email notifications using one for each of your clients? 

    I inspected your quote form and found you have the notifications set up correctly. 

    Why are both of my clients receiving the same notification for my form? Image 1 Screenshot 30

    The reason why the same information is being sent to both of your clients is because of the tag data in your email notification template that is displaying the same answers to both of your clients.

    If you want it to appear differently then you much change those to display different information as you see fit. Please see below.

    Why are both of my clients receiving the same notification for my form? Image 2 Screenshot 41