What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does my PayPal integration keep disconnecting?

    Asked by habitatohio on September 03, 2014 at 09:29 AM

    We've been running registration for a small training and I have had to fix the PayPal integration no less than 5 times because people complain that the form is not directing them to PayPal site when choosing that option.  We're about to open registration for our conference, usually about 250 people. If I can't get this fixed permanently this week, we will be cancelling our subscription and switching back to another service that is more reliable. 

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    Answered by jedcadorna on September 03, 2014 at 10:58 AM

    I was looking into your form id 42165379189971 and saw that your payment option was check/wire transfer? Did you modify the form and replaced it with check/wire transfer payment method?

    I was testing the integration on my end so far the integration doesn't get disconnected.

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    Answered by habitatohio on September 03, 2014 at 04:52 PM

    No. I have not changed it since the last time it worked properly. 

    There are two options. Check - which conditionally shows our address and instructions. And credit card, which should conditionally redirect to PayPal.  

    It worked for several days and then suddenly stopped working again. 

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    JotForm Support

    Answered by Mike_T on September 03, 2014 at 05:20 PM

    This not a common issue, since our forms are really stable, and nothing is supposed to be changed on its own.

    There is a Revision history tool available for forms. Can you try to use it to restore the form to a Sep 1st state, for example?

    Then get back to us, so we will be able to check if your form is configured right.

    We are looking forward to hearing back from you.