Cancel the monthly subscription

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    mayuresh10x
    Asked on August 06, 2022 at 03:52 AM

    Hi Team,

    Please let me know if auto-debit can be stopped as we don't plan to run campaign in next month.

    Thanks


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    Carrissa
    Answered on August 06, 2022 at 04:14 AM

    Hello mayuresh10x,

    Thanks for reaching out to Jotform Support. If you wish to stop your monthly subscription, here's a guide that can help you in canceling the monthly subscription.

    Let us know if there’s anything else we can help you with. 


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    mayuresh10x
    Answered on August 06, 2022 at 04:19 AM

    Thank you

    I got following message. Not sure what does it mean by "not able to return to your legacy plan pricing". Also, if we downgrade, do we lose the existing Form data which has close to 2400 submissions?

    You are currently on our SILVER legacy plan at $39/month plus tax. If you downgrade your account, you will not be able to return to your legacy plan pricing.


  • Profile Image
    Carrissa
    Answered on August 06, 2022 at 04:40 AM

    Hello mayuresh10x,

    Thanks for reaching out to Jotform Support. After checking the image you shared, it seems like you have the old prices of the subscription. Once you cancel your subscription, you can no longer have the same price. Also, if you downgrade, the existing forms will be limited only to 5. The old submissions will be deleted.

    Reach out again if there’s anything else we can do for you.