My forms are disabled, why do I keep getting suspended?

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    jonbowser
    Asked on September 03, 2014 at 10:24 AM

    My forms keep disabled randomly.

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    david
    Answered on September 03, 2014 at 11:29 AM

    Hi,

    The form that keeps setting off our phishing detector is this one:

    http://www.jotform.us/form/42404022089143

    Anytime a form collects Facebook information along with personal data, our phishing detector gets a bit overzealous.  This combined with your account being fairly new is causing our system to continually suspend your account.  The Instagram intake form you have asking for Instagram username is also setting off our detector.

    Removing these two forms or removing the Facebook and Instagram portion of these forms should clear up the issue with our system.

    Let us know if you have any further questions and we will be happy to help.

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    jonbowser
    Answered on September 03, 2014 at 11:38 AM

    Thank you!

     

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    david
    Answered on September 03, 2014 at 12:49 PM

    You are very welcome, let us know if you have any further trouble with your account and we will be happy to take care of it.