What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms are disabled, why do I keep getting suspended?

    Asked by jonbowser on September 03, 2014 at 10:24 AM

    My forms keep disabled randomly.

    Page URL:
    http://www.jotform.us/form/42404189758160

    My Forms
  • Profile Image
    JotForm Support

    Answered by david on September 03, 2014 at 11:29 AM

    Hi,

    The form that keeps setting off our phishing detector is this one:

    http://www.jotform.us/form/42404022089143

    Anytime a form collects Facebook information along with personal data, our phishing detector gets a bit overzealous.  This combined with your account being fairly new is causing our system to continually suspend your account.  The Instagram intake form you have asking for Instagram username is also setting off our detector.

    Removing these two forms or removing the Facebook and Instagram portion of these forms should clear up the issue with our system.

    Let us know if you have any further questions and we will be happy to help.

  • Profile Image

    Answered by jonbowser on September 03, 2014 at 11:38 AM

    Thank you!

     

  • Profile Image
    JotForm Support

    Answered by david on September 03, 2014 at 12:49 PM

    You are very welcome, let us know if you have any further trouble with your account and we will be happy to take care of it.