What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Images not loading on mobile devices

    Asked by PoppyJennings on September 07, 2011 at 07:21 AM

    We're having troubles getting images to load on mobile devices, I've tried on my blackberry bold, a colleague has tried with a nokia and iphone, we've tried uploading the image with the Jotform uploader and we've tried using img src html code (both of which display fine in any web broswer) and when we try to load in mobile, it doesn't work. The image is a small logo, so there shouldn't be sizing issues...

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    JotForm Support

    Answered by NeilVicente on September 07, 2011 at 07:46 AM


    I tried recreating your problem but have had no success. Do your mobile devices connect on the same network with your personal computer? If not, please try this form URL instead -
    http://www.jotform.com/form/12474217397. If you noticed, I just replaced form with www. Let us know how it goes from here on out.

    Oh and by the way, your image's file size is way too big (around 500kb) for just a small logo. That could also be a factor as to why it is having a hard time displaying. Kindly optimize your logo's file size for better performance.

    We'll be waiting around for your updates. Thank you for using JotForm!