Images not loading on mobile devices

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    Asked on September 07, 2011 at 07:21 AM

    We're having troubles getting images to load on mobile devices, I've tried on my blackberry bold, a colleague has tried with a nokia and iphone, we've tried uploading the image with the Jotform uploader and we've tried using img src html code (both of which display fine in any web broswer) and when we try to load in mobile, it doesn't work. The image is a small logo, so there shouldn't be sizing issues...

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    Answered on September 07, 2011 at 07:46 AM


    I tried recreating your problem but have had no success. Do your mobile devices connect on the same network with your personal computer? If not, please try this form URL instead - If you noticed, I just replaced form with www. Let us know how it goes from here on out.

    Oh and by the way, your image's file size is way too big (around 500kb) for just a small logo. That could also be a factor as to why it is having a hard time displaying. Kindly optimize your logo's file size for better performance.

    We'll be waiting around for your updates. Thank you for using JotForm!