What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why don't you have a contact # or real time chat support?

    Asked by barnoneauction on September 03, 2014 at 11:35 AM

    Look you guys need a customer service number because I'm planning to pay for your service, but I'm not paying for anything if I cant get the help that I need when I need it. Forums are "acceptable" for free programs, services, and social matters, but not for "paid" products. Plus you don't even offer a contact number or online real time chat support for any of your paid plans, that is one of the biggest reasons why people (companies, sole proprietors, etc.) choose to upgrade. To reiterate, it's one thing to "not" offer real time support for a free service (cost, time, etc.) but when you start charging a rate, you should have already factored in the amount to cover supportive services.

    chat plans and
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    JotForm Support

    Answered by david on September 03, 2014 at 01:10 PM

    Hi,

    We occasionally over real time chat support and are currently hiring more staff in order to make this full time.  We also just recently opened our San Francisco office and are working on offering phone based support in the future.  We are making great strides with our support capabilities daily and the features you desire are currently in the works.

    Let us know if you have any further questions or need any help with your forms and we will be happy to help.