Required form fields are not being recorded in the email notification/autoresponder email.

  • TimesTwo
    Asked on August 6, 2022 at 11:07 PM

    On all of the forms that I have on my account with required fields turned on, submissions are being received with nothing selected. Please see the samples below:


    Form's field with "required" turned on:

    Required form fields are not being recorded in the email notification/autoresponder email Screenshot 30

    Application that has been received:

    Required form fields are not being recorded in the email notification/autoresponder email Screenshot 41

    Jotform Thread 4241422 Screenshot
  • Kim JotForm Support
    Replied on August 7, 2022 at 6:32 AM

    Hi Jon,

    Thanks for reaching out to Jotform support. I have checked your form and can see that the field is required.
    1659867781 62ef9285891ad  Screenshot 10
    I was able to see where the problem comes from. The email notification/autoresponder email are not set up properly. Most of the time, if we remove it and then add it back, that solves the problem. Let me help you do that

    • In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
    • In the menu on the left side of the page, click on Emails.
    • On the left side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

    9ydggwqMTt wll ksPtSLzlrqDUm eind5IxhMFh Screenshot 21

    Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

    • While you're still under the Emails tab on the left side of the page in Form Builder, click on + Add an Email.

    1641885461 61dd2f15c6410 Screen Shot 202 Screenshot 32

    • Next, select Notification Email.
    • Click on the Recipients tab and enter your email address in the Recipient Email field.

    1641885966 61dd310ee33c0 Screen Shot 202 Screenshot 43

    Give it a try and let us know how it goes.

  • Billy JotForm Support
    Replied on August 7, 2022 at 6:49 AM

    Hello there,

    Thank you for reaching out to Jotform Support. We apologize for any inconvenience this has caused you. It appears that the variables in the email notification don't match the field's unique name. Please see the screenshots below:

    1659863659 62ef826b0191b  Screenshot 10

    1659863690 62ef828aa9349  Screenshot 21

    1659863723 62ef82ab7050c  Screenshot 32

    1659863748 62ef82c4455a5  Screenshot 43

    Deleting the Email Notification and adding it back should fix the issue as suggested earlier. Let us know if there’s anything else we can help you with.

  • TimesTwo
    Replied on August 7, 2022 at 4:14 PM

    Thank you!! Deleting the old email notification and adding back a new one worked perfect! Many thanks!