Emails sent from Jotform are not received by receipients

Hello,

Thanks for reaching out to us. Could you please share the link to your form where the recipients are not receiving emails? As I can check, email notifications are set to be sent to bootklub05@gmail.com. Are you referring to that email address that is not receiving the email notifications? Or, is it about the form users, who should receive a copy of your submitted data? Also, are there any particular submissions that miss the emails, or did the issue start recently and occur for all the recent submissions?

Lastly, do we have permission to make a test submission on your form to investigate it more to see if we can figure out what's going on? Once we hear back from you, we'll be able to help you with this.

Hi Niko

Thank you for your assistance. I have 2 forms on my jotform account. Here is the link to one of them: https://form.jotform.com/220014371450036

I usually send this link to stomers via whatsapp. the submitted forms go to bootklub05@gmail.com

I then view it on jotform Inbox and reply to customer via the jotform.

Customers have been complaining about not receiving my reply since 2nd August 2022.

Every time I send the reply a message "Message ent" is shown on the screen. However recipients say they do not receive this messages.

Your welcome to fill in the form and submit it and I will reply as a test.

Thank you

Hey,

Thanks for clearing this up for us. I cloned your form and checked the autoresponder email and there seems to be a problem. Please see image below.

This can be solved by setting a value for your recipient email. Kindly click on the pencil icon to edit your autoresponder email. After that, go to settings and then set 'Epos' for your recipient email then save it. What will happen is whenever a person signs up and fill in their email in the Epos section, it will automatically be assigned to the recipient email.

Additional suggestion is to set your Email element as 'Required'. Currently, this option is disabled that is why they can submit the form without typing in their email. This will also cause users to not receive any copy of their submission.

Give it a try and let us know if you need any help.