Smooth Signature Widget does not appear when editing submission through edit link

  • amberj2010
    Asked on September 3, 2014 at 1:56 PM
    It is a few months later and I am still dealing with similar issues with the smooth signature widget. A few times it has worked like a charm, but with the last contracts I have needed to sign, no browser would work for me though I tried different computers and I did try clearing my cache. These are the same contracts that I have used in the past, so not sure why they work sometimes and not others. I just need to be able to sign the smooth signature box!
  • David JotForm Support
    Replied on September 3, 2014 at 2:58 PM

    Hi,

    I did a test of the smooth signature widget with the submission edit link.  The signature does show up but as a security feature of this widget, the box is not editable:

    Smooth Signature Widget does not appear when editing submission through edit link Image 1 Screenshot 30

    Smooth Signature Widget does not appear when editing submission through edit link Image 2 Screenshot 41

    The signature does indeed show up though.  The signature boxes are saved as an image, which is why they are not editable.  However using the E-signature widget will allow for this.  Change the widget from the smooth signature to the E-signature widget and your form should work as desired.