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Checking to see if an email is on a bounce listAsked by TJCApaches on September 03, 2014 at 01:58 PM
On the form listed at the link below, the customer with the email firstname.lastname@example.org is not getting the auto-responders. I just wanted to verify that they aren't on the bounce list before I check with our system admin.
Thank you for contacting us.
The email@example.com email address is not listed in our bounced list. Now you can check the email addresses against the bounced list from Account Settings page:
Also, our developers have recently added the Email Activity logs to the Account History page.
Please feel free to contact us if you need any further assistance.
I've check with our email firewall admins, and they said the email never hit our firewall. I checked again to make sure that the email isn't on the bounce list. Is there a way to verify that it at least sent out an email from your servers? It sounds crazy to me, but I wanted to make sure.
Our mail log state that emails are being sent to that address:
[2014-08-22 17:11:23] Submission #284551082871563851 Form #13143933259 SENT to firstname.lastname@example.org from email@example.com via AMAZONSES
[2014-08-20 18:02:26] Submission #284381345871723753 Form #23166541572958 SENT to firstname.lastname@example.org from email@example.com via AMAZONSES
As this has a noreply sender address maybe the email provider is blocking the email as taking it as spam.
Is this a recurring situation, or was it an isolated case?
You can consider adding a custom sender email to the auto-responder.
Let us know if we can assist you further.
It's isolated - she's the only one. I'll just double check with our team once again. Thank you so much!
If this is not going to work, you might consider other sending options.
1) Use a custom sender, this will switch the sending source from default Amazon SES to our mail server.
2) Configure the form to use your mail server.