Unable to make a payment- Card is being declined

Hola buenas tardes,

Quiero realizar el pago mensual de mi cuenta de jotform pero no he podido, ¿cómo lo puedo hacer?

Gracias

Hi Fernando,

Thanks for reaching out to Jotform Support. I have checked your account and you're scheduled to downgrade on 2022-08-17. Could you please check if the card has enough balance?  The issue might be related to your credit card and the authorization given by the bank. Please reach out to your bank and ask if why the payment is being declined/not going through.

You can also try using another credit card with another bank. Banks have different policies and so they block transactions that are not suitable for them. Please check out our other payment options, e.g PayPal, which you can choose if it is acceptable for you. Please refer to this support forum for possible reasons why the payment is not going through.

Reach out again if you have any other questions

I already spoke with my bank and they said everything is ok

¿How can i try to pay again?

Hello Fernando,

Thanks for getting back to us. If you're still getting error trying to pay, send a screenshot of your page so we can check further. Also try to change your billing credit card and see if it will make any difference.

1. Go to your accounts Billing page.
2. Click the Change Credit Card button.
3. Fill-in the needed information.

Let us know if you have any other questions.