Password and email does not match when signing in

  • Adam
    Asked on August 8, 2022 at 3:07 AM

    Have reset password and everything but then it says password or email address does not match?

  • Sheena JotForm Support
    Replied on August 8, 2022 at 3:45 AM

    Hello Adam,

    Thanks for reaching out to Jotform Support and we apologize for any inconvenience this may have caused. Our phishing detector has mistakenly suspended your account for Spam; thus, after further checking and confirming that your forms have no offending fields, I've gone ahead and reactivated your account.

    Please log in to your account again and let us know if the issue persists.