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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    I can send a test email but actual form submissions are not going to email.

    Asked by carajean on September 03, 2014 at 04:54 PM

    http://form.jotform.us/form/41202604902138

     

     

    I can go to my form and do a test email and it gets sent but automatic sending is not happening.

    Page URL:
    http://form.jotform.us/form/41202604902138

    Submissions email JotForm and
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    JotForm Support

    Answered by Welvin on September 03, 2014 at 05:11 PM

    Hi,

    You have a single successful transaction from someone, didn't you receive any email for this submission?

    Your actual test submission is on the incomplete payment section: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments. This means that you haven't processed the payment. When it's incomplete, Jotform won't send you the actual email.

    If you want to receive an email for incomplete submission, that is possible by enabling it to your payment field. Please refer to this guide: http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail.

    Thank you!