What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can send a test email but actual form submissions are not going to email.

    Asked by carajean on September 03, 2014 at 04:54 PM




    I can go to my form and do a test email and it gets sent but automatic sending is not happening.

    Page URL:

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    JotForm Support

    Answered by Welvin on September 03, 2014 at 05:11 PM


    You have a single successful transaction from someone, didn't you receive any email for this submission?

    Your actual test submission is on the incomplete payment section: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments. This means that you haven't processed the payment. When it's incomplete, Jotform won't send you the actual email.

    If you want to receive an email for incomplete submission, that is possible by enabling it to your payment field. Please refer to this guide: http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail.

    Thank you!