Picture inserted in builder does not show up in live form.

Hello, I've added a picture into one form page but it does not show up in the live form. Am I missing something?

Hello Hein,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

It looks like the Image Element was not successfully added to the Form Builder. Can you try to add the image again and let us know if the issue remains?

If that’s not exactly what you’re looking for, can you explain a bit more so we can help you better?

Thanks Richard,

Not sure what is happening but when I open this form to edit it, (after having closed all jotform windows in my browser) the image shows up, see screenshot.

Are we looking at the same form? I'm pretty sure I have only one at the moment.

Ok, I tried a couple more time and the third time it stuck. Displays ok now.

Any idea what would cause this?

Hello Hein,

Thanks for getting back to us. Sometimes you may rarely, but occasionally experience some peculiar issues with your forms. In this event, it is a good idea to clear your Form Cache as this can often be of great help to you in correcting previous issues.

You might want to check out this detailed guide about How to Clear Your Form Cache?

Let us know if you have any other questions.