Dropdown box doesn't save selection

  • Profile Image
    Asked on August 08, 2022 at 03:58 PM


    I have many conditionals in this form, so when I select the "3D Interactive Space - Level 3 (Clinics/Hospitals)" from the stripe module, it shows the "Select Your Large Space Model" field after the stripe module, but this field is not saving the selection so it doesn't display any of the preview videos for the large spaces, these conditionals are clones from the small and medium (level 2 and 3) and those fields and their preview videos are working properly, but not the large


  • Profile Image
    Answered on August 08, 2022 at 06:13 PM

    Hello Mitch,

    Thanks for reaching out to Jotform Support. It seems that your conditions affect the performance and loading time of your form. I have checked them and I would like to suggest instead of hiding the fields when a condition is met, you may set them to Hidden beforehand so you will only show the fields you want to display via the conditions. See the image attached:



    You can turn ON the Hide Field option and Show them via condition when a specific criterion is met. Also, I would suggest putting the payment field at the end of the form and putting the dropdown field and the videos right above it.

    Give it a try and reach out again if you have any other questions.

  • Profile Image
    Answered on August 09, 2022 at 12:05 PM

    ok, that resolved it, thanks!