Autoresponder: Logo is not showing

  • elaurence
    Asked on August 8, 2022 at 6:54 PM

    I have an autoresponse email set up for the "Website Contact Us Form". When I test the email, the logo does not display. Cannot figure out what the problem is. Please advise.

    Thank you!

  • Raymond JotForm Support
    Replied on August 9, 2022 at 1:18 AM

    Hello Erik,

    Thanks for reaching out to Jotform Support. When I cloned and tested your form, the same thing happened to me. After investigating it a bit, I found that the link of the photo on your autoresponder's source code is not correctly converted to HTML.

    1660021892 62f1ec8440e74  Screenshot 10

    This can be fixed by deleting the photo from your email content and then adding it back again. You can also replace the spaces with "%20"on your logo's link. Let me show you how:

    1660022145 62f1ed81b3c21  Screenshot 21

    I've tested this and it started working properly. Please see my results below:

    1660022248 62f1ede8ad5d8  Screenshot 32

    Here's also a link to the cloned version of your form. Give it a try and let us know if you need any help.

  • elaurence
    Replied on August 9, 2022 at 6:55 AM

    Thank you Raymond, appreciate the help!