What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I changed the recipient email on my form and it is still sending to the incorrect email.

    Asked by toni@prosecra.com on September 04, 2014 at 01:41 PM

    Does it perhaps take 24 hours to change rather than immediately?  I changed the recipient and then did "TEST EMAIL" and it says it is sending it to the old one for a test.  The only thing I can think of is perhaps it takes a certain amount of time to change the recipient email?

    recipient recipient email incorrect email test email test email button
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    JotForm Support

    Answered by Mike_T on September 04, 2014 at 03:02 PM

    Thank you for contacting us.

    The 'Test Email' button is being permanently attached to the account email address. However, the form submissions are being emailed to the specified Email Notification recipient(s). In other words, please submit the form in order to test the emails.

    If you need any further assistance, please let us know. We will be happy to help.