What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    bottom of form is being cut off, so you can't see submit button

    Asked by KatPM on July 24, 2010 at 05:49 PM

    Help!! When someone fills out my form, if there are any of the required fields not filled out, when the alert comes up it cuts off the bottom of the form so they can't hit the submit button.

  • Profile Image
    JotForm Founder

    Answered by aytekin on July 26, 2010 at 06:20 AM

    Can you post the URL of the page that has this problem?

    Are you using the iframe code? We created a new javascript code that can resize itself. If you can try using that instead that should prevent this from happening.

  • Profile Image

    Answered by jarmerson on October 16, 2010 at 03:49 PM

    HI - I am having the same problem in FF 3.6.8, however it's great in Safari, IE, Chrome etc.  I am using the awesome js code, but it still cuts it off :(  Any insight is much appreciated!

  • Profile Image

    Answered by jarmerson on October 16, 2010 at 03:52 PM

    Here is a link - it works if I have labels aligned differently, otherwise it cuts off.

    http://redtreehost4.com/emajen/

    Thanks in advance

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 18, 2010 at 11:27 AM

    Fixed now. I had to replace the Full Name field with a regular field because it cannot get any smaller.

    I hide the full name field using conditions so that you do not lose the data for older submissions.

  • Profile Image

    Answered by on October 18, 2010 at 12:45 PM

    I appreciate your assistance!  I am still having this issue in FF...  When I load the page I see it, for a split second - then it disappears.  Also, I can see the hidden name field beneath for a split sec.

    I've cleared cache and tested within sinlge pages to rule out CSS or otherwise conflicts, but I am still at a loss. 

     

    Any more ideas?

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 18, 2010 at 01:10 PM

    My suggestion would be to get the data from submissions page by clicking on the "Excel" button. Then simply delete the full name question.

  • Profile Image

    Answered by jarmerson on October 18, 2010 at 01:15 PM

    Thanks again - this will help you better understand my issue ( I think )

     

    see http://redtreehost4.com/emajen/test.html

     

    in FF (on other computers as well)

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 18, 2010 at 01:20 PM

    I made them expand so the submit button is now visible.

    Again, the solution is to delete the full name question. But you must first get the submissions on the "Submissions" page so that you do not lose that data.

  • Profile Image

    Answered by jarmerson on October 18, 2010 at 01:38 PM

    Done - thanks again for your hard work to resolve this for me!!!

     

    Have a wonderful day :)

  • Profile Image

    Answered by Tim Shutes on March 24, 2011 at 03:22 PM

    Hi - I'm having the same problem in Google Chrome for windows.

    URL:  http://www.flourboxbakery.com/pages/controlled-orders

    Any thoughts?

    Tim

  • Profile Image
    JotForm Support

    Answered by NeilVicente on March 24, 2011 at 09:14 PM

    @Tim

    Find this in your form's source code:

    <iframe scrolling="no" frameborder="0" style="width: 100%; height: 745px; border: medium none;" src="//www.jotform.com/form/3343415110" allowtransparency="true">

    Change 745 to any number you like, although I find 760 the optimal height for your form.

    Hope this helps.

  • Profile Image

    Answered by gdileo on May 12, 2011 at 06:40 PM

    Cut off bottom.  My form page is 

     

    http://www.obgynpain.com/Pelvic_Pain_Diagnostic_and_Treatment_Center_of_Florida/Intake_Form.html.

     

    HELP!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 12, 2011 at 07:57 PM

    @gdileo

    Adjust the height of the widget that holds the embed codes for your form. Better yet, use iFrame codes as your embed codes.

    To get your iframe embed codes

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame

    4.  Copy the codes provided in the next screen

    Let me know how this works for you.


    Neil

  • Profile Image

    Answered by gdileo on May 12, 2011 at 09:49 PM

    I think that worked.  Will try it on other computers.  Thanks for your help!

  • Profile Image
    JotForm Support

    Answered by abajan on May 12, 2011 at 10:13 PM

    Our team is always glad when our suggested solutions work, gdileo. Please feel free to discuss any other issues related to our forms.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 12, 2011 at 10:13 PM

    That's good to hear. Glad to be of help. Send us a message if it doesn't work with other browsers. Thank you!


    Neil

  • Profile Image

    Answered by AchieveHypno on May 12, 2011 at 10:51 PM

    Hi Neil,

    I am having the same issue with my form http://www.achievehypnotherapy.ca/_/Client_Forms.html

    Where do I paste the iFrame code in the widget?