bottom of form is being cut off, so you can't see submit button

  • Profile Image
    KatPM
    Asked on July 24, 2010 at 05:49 PM

    Help!! When someone fills out my form, if there are any of the required fields not filled out, when the alert comes up it cuts off the bottom of the form so they can't hit the submit button.

  • Profile Image
    aytekin
    Answered on July 26, 2010 at 06:20 AM

    Can you post the URL of the page that has this problem?

    Are you using the iframe code? We created a new javascript code that can resize itself. If you can try using that instead that should prevent this from happening.

  • Profile Image
    jarmerson
    Answered on October 16, 2010 at 03:49 PM

    HI - I am having the same problem in FF 3.6.8, however it's great in Safari, IE, Chrome etc.  I am using the awesome js code, but it still cuts it off :(  Any insight is much appreciated!

  • Profile Image
    jarmerson
    Answered on October 16, 2010 at 03:52 PM

    Here is a link - it works if I have labels aligned differently, otherwise it cuts off.

    http://redtreehost4.com/emajen/

    Thanks in advance

  • Profile Image
    aytekin
    Answered on October 18, 2010 at 11:27 AM

    Fixed now. I had to replace the Full Name field with a regular field because it cannot get any smaller.

    I hide the full name field using conditions so that you do not lose the data for older submissions.

  • Profile Image
    Answered on October 18, 2010 at 12:45 PM

    I appreciate your assistance!  I am still having this issue in FF...  When I load the page I see it, for a split second - then it disappears.  Also, I can see the hidden name field beneath for a split sec.

    I've cleared cache and tested within sinlge pages to rule out CSS or otherwise conflicts, but I am still at a loss. 

     

    Any more ideas?

  • Profile Image
    aytekin
    Answered on October 18, 2010 at 01:10 PM

    My suggestion would be to get the data from submissions page by clicking on the "Excel" button. Then simply delete the full name question.

  • Profile Image
    jarmerson
    Answered on October 18, 2010 at 01:15 PM

    Thanks again - this will help you better understand my issue ( I think )

     

    see http://redtreehost4.com/emajen/test.html

     

    in FF (on other computers as well)

  • Profile Image
    aytekin
    Answered on October 18, 2010 at 01:20 PM

    I made them expand so the submit button is now visible.

    Again, the solution is to delete the full name question. But you must first get the submissions on the "Submissions" page so that you do not lose that data.

  • Profile Image
    jarmerson
    Answered on October 18, 2010 at 01:38 PM

    Done - thanks again for your hard work to resolve this for me!!!

     

    Have a wonderful day :)

  • Profile Image
    Tim Shutes
    Answered on March 24, 2011 at 03:22 PM

    Hi - I'm having the same problem in Google Chrome for windows.

    URL:  http://www.flourboxbakery.com/pages/controlled-orders

    Any thoughts?

    Tim

  • Profile Image
    NeilVicente
    Answered on March 24, 2011 at 09:14 PM

    @Tim

    Find this in your form's source code:

    <iframe scrolling="no" frameborder="0" style="width: 100%; height: 745px; border: medium none;" src="//www.jotform.com/form/3343415110" allowtransparency="true">

    Change 745 to any number you like, although I find 760 the optimal height for your form.

    Hope this helps.

  • Profile Image
    gdileo
    Answered on May 12, 2011 at 06:40 PM

    Cut off bottom.  My form page is 

     

    http://www.obgynpain.com/Pelvic_Pain_Diagnostic_and_Treatment_Center_of_Florida/Intake_Form.html.

     

    HELP!

  • Profile Image
    NeilVicente
    Answered on May 12, 2011 at 07:57 PM

    @gdileo

    Adjust the height of the widget that holds the embed codes for your form. Better yet, use iFrame codes as your embed codes.

    To get your iframe embed codes

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame

    4.  Copy the codes provided in the next screen

    Let me know how this works for you.


    Neil

  • Profile Image
    gdileo
    Answered on May 12, 2011 at 09:49 PM

    I think that worked.  Will try it on other computers.  Thanks for your help!

  • Profile Image
    abajan
    Answered on May 12, 2011 at 10:13 PM

    Our team is always glad when our suggested solutions work, gdileo. Please feel free to discuss any other issues related to our forms.

  • Profile Image
    NeilVicente
    Answered on May 12, 2011 at 10:13 PM

    That's good to hear. Glad to be of help. Send us a message if it doesn't work with other browsers. Thank you!


    Neil

  • Profile Image
    AchieveHypno
    Answered on May 12, 2011 at 10:51 PM

    Hi Neil,

    I am having the same issue with my form http://www.achievehypnotherapy.ca/_/Client_Forms.html

    Where do I paste the iFrame code in the widget?