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Joanne NeillAsked on August 9, 2022 at 6:16 AM
Hi
We downloaded our jotform information (table) by excel and there was no issues. After a few days we returned to our jotform (table) and noticed dates where missing
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Rica Support Team LeadReplied on August 9, 2022 at 6:23 AM
Hello Joanne,
Thanks for reaching out to Jotform Support. I’m sorry you're having difficulties with this. You are currently using a Guest account with no forms. Can you please share the form URL in question?
Once we hear back from you, we'll be able to help you with this.
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Harold_DelaneyReplied on August 9, 2022 at 6:35 AM
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Martin_AReplied on August 9, 2022 at 6:46 AM
Hello Harold_Delaney,
Thanks for reaching out to Jotform Support. I moved your other question to a new thread and helped you with that here.
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Joanne NeillReplied on August 9, 2022 at 6:55 AMHi
Please find URL below
https://forms.brysoncharitablegroup.org/221302289591051
Thanks Joanne
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Jessica JotForm SupportReplied on August 9, 2022 at 7:10 AM
Hello Joanne,
Thanks for reaching out to Jotform Support. It appears you are our Enterprise user. We have a dedicated team of customer success managers working with Enterprise customers. For any assistance with your Enterprise server or forms, please reach out to your dedicated support team via email.
In the meantime, I have forwarded your ticket to our Enterprise support. They will reach you out soon.
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Ed Enterprise Customer Success EngineerReplied on August 10, 2022 at 5:44 AM
Hi Joanne,
You're able to create a ticket on your instance to contact enterprise support directly, we have a guide on how to do that here.
Thanks,