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    pending submissions

    Asked by FCWC on September 07, 2011 at 12:25 PM



    I have thre pending submissions on the aboive form.  I'm not really sure of that that means. Shoud I check Paypal? 

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    Answered by allanftd on September 07, 2011 at 12:34 PM

    Hi FCWC,

    Yes, you should check if your Paypal account was able to accept and process the payments of these three transactions. If Paypal did accepted and completed the processing of payment of these custoemrs, you can complete the pending submissions. Otherwise, you may need to discard these pending submissions. This means that the customer might have aborted the payment process or there was something wrong with his/her credit card details and Paypal failed to process it successfully.

    Please let us know if you have any other questions or concerns. Thank you and enjoy using JotForm!