What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is Processing Fee not included?

    Asked by vilnashul on September 05, 2014 at 11:43 AM

    Hi there,

    We recently had to reformat our form a bit, and now suddenly the processing fee for event ticket purchases or raffle tickets is not included in the total at the end of the form or with paypal when you go to pay. Please help-our small non-profit is losing money with each transaction while this continues!

     

    Thanks!

    Rachel

    Page URL:
    http://form.jotformpro.com/form/42095218946966

    fee non-profit thanks transaction and
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 05, 2014 at 01:57 PM

    You said that your processing fee isn't included in your payment price correct?

    I inspected your form but I your fee appears to be a bit confusing. May I ask what you are trying to calculate with it? Perhaps the calculation isn't configuring the fee right.

    I see it is supposed to be included but it seems that you have it all based on a calculation which is set to configure a "scaled" processing fee if I am understanding the problem correctly?

    Please confirm or correct me.