How the form could work to sell gift certificates using PayPal

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    Asked on September 07, 2011 at 02:25 PM


    I am the webmaster for a restaurant's website.  They would like to sell gift certificates on their site.  Initially, they wanted me to create a form that collected information such as amount of gift card, to: , from: , personal message, also the mailing information for recipient, and most importantly, CREDIT CARD INFORMATION.  They wanted to have this form data sent to their email address from the certificate template created.  

    Initially, the plan was to purchase an SSL certificate with our host, and have the info emailed to an account located on the host server.  But I understand that while this is more than likely going to keep the info secure, it is still not PCI standards compliant.

    So, I would like to suggest to them that we use PayPal to actually SELL the gift certificates then and there, properly handling CC info.  But we still need the form data like "to," "from," personal message, shipping address, etc, emailed to us.

    I would like more info on how this would all work, using your form with the PayPal payment tool.  

    1) We would like to sell gift cards in any amount... how should I set this up in your integration wizard?  Do I choose the option to sell one product, but leave the Price blank?

    2) What happens when user hits "Submit" ?  The form info is emailed to us, and meanwhile the user is directed to paypal for payment?

    3) Is there a way to redirect them back to our site when they are through paying?

    4) Does PayPal then send us an email to let us know someone has paid us?  Will we need to check the separate form data email and match the two up to know how much to write the gift certificate for and who to send it to?

    Thank you so much for your help!



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    Answered on September 08, 2011 at 05:47 AM

    Hi Courtney,

    To answer your questions:

    1)  Since there is no definite amount for the gift cards you will be selling
    you may choose 'Donation' in the Paypal wizard upon setup. Just rename it
    to "Gift Certificate" so that users are allowed to enter whatever amount they wish.

    2) When user hits the submit button they are redirected to Paypal's site
    where they will have to confirm and complete the payment process. You will
    also receive a notification from JotForm with the form info provided that
    there is a notification alert added.

    3) If you leave out the auto-return PayPal will redirect to the Thank You URL
    you set on JotForm. However if you made use of the return url of Paypal this will
    over ride the Thank You url set in JotForm.

    4) Once a user has completed the payment, Paypal will send you an email
    with the details of the order. If the payment is not yet completed it will be
    considered as a pending submission and no notification email is sent.

    You can find out the pending submission in JotForm:
    1. Open the form in JotForm
    2. In the My Forms section select the form
    3. Choose 'Submission'
    4. Select Pending Submission, from here you will see the transactions which are pending
    which means that the Payment was not yet completed.

    Let us know if you have questions or clarifications.

    Best Regards,