What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    i just registered, i cannot click on Survey Tool, Power Tools and Payment Tools, Its not functioning. Kindly help me

    Asked by sheikhazalia on September 07, 2011 at 02:32 PM
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    JotForm Support

    Answered by mliz on September 07, 2011 at 09:27 PM


    This usually happens if JavaScript is not enabled on your browser.
    To use the full functionality of JotForm form builder, JavaScript is needed.
    Please make sure that this is enabled on your browser.

    Please check your browser's Javascript settings.
    For more information, refer to these pages.

    How to enable JavaScript in IE8

    Firefox JavaScript How-to

    Enable JavaScript in Chrome

    If any of the following listed above let us know the name and version so that we
    can give you the steps applicable.

    Best Regards,

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    Answered by sheikhazalia on September 08, 2011 at 04:32 AM

    hi miiz,


    iam using IE7 and my javascript is enable, but its still failed, any idea?



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    Answered by brx250 on September 08, 2011 at 04:53 AM

    Hi there,

    We do apologize for any inconvenience this has caused you. I believe this is an issue of browser compatibility. An old browser cannot read new standards of web technologies such as the latest CSS and JavaScript. In this case, try upgrading it to IE9 or you can use other browsers instead such as Opera, Chrome, and Mozilla.

    Hope this gives a fix to your problem. If you have further issues and concerns, just drop us a message and we will be more than happy to help you with anything.

    Thank you for using JotForm.



    Albert  Jot Form   Support

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    Answered by sheikhazalia on September 08, 2011 at 05:31 AM

    yes, iam thinking that too, i will go for mozilla firefox..thanx

    any prb i will come bak here, thnx

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    Answered by brx250 on September 09, 2011 at 01:23 AM

    Definitely. We are always glad to help! :) Just feel free to drop by in our forum for any assistance needed and we will get back to you as soon as we can.

    Enjoy using JotForm!


    Albert  Jot Form   Support