My jotform's URL is not updating to recent changes.

  • Profile Image
    yoyospin
    Asked on September 07, 2011 at 02:38 PM

    When I am under "my forms" view and click on preview of the form I want it gives me the URL http://form.jotform.com/yoyospin/2383405179

    This, however, brings me to a form that is not up to date.  It shows an old version of the form that does not have any of the edits that I made today.

     

    I then click on edit form and then go into editing view.  When I click the preview button here it gives me the address:

    http://www.jotform.com/form/2383405179

    This address does have the most current information on it. 

     

    However, we have already coded the previous URL into our website.  Why is the previous URL not updating the most current information?

  • Profile Image
    NeilVicente
    Answered on September 07, 2011 at 04:48 PM

    Hi,

    Just replace the first instance of form with www in the URL of your form's embed codes, such that:

    http://form.jotform.com/yoyospin/2383405179

    becomes

    http://www.jotform.com/yoyospin/2383405179

    OR

    <script src="//form.jotform.com/jsform/2383405179"></script>

    becomes

    <script src="//www.jotform.com/jsform/2383405179"></script>

     

    We apologize for the inconvenience this issue has caused. We are still investigating this matter as of the moment. Thank you for your understanding.


    Neil

  • Profile Image
    btimsah
    Answered on September 08, 2011 at 01:45 PM

    Did not work.  I added the WWW to no avail.  I'm using WordPress and have to update 20+ sites.  This is lame.  Stop breaking the form.

  • Profile Image
    NeilVicente
    Answered on September 08, 2011 at 01:50 PM

    Hi,

    Sorry for any inconvenience caused. We are currently having some problems with the form cache as documented in this thread. It will be fixed in less than an hour.

    Please bear with us. Thank you.


    Neil

  • Profile Image
    btimsah
    Answered on September 08, 2011 at 01:54 PM

    Seems to work with Iframe code.  I always end up back to the Iframe code.